Contact & Grievance Officer

One address handles everything — support, privacy, billing problems and grievances. Using the right subject line gets you a faster, better answer, because it tells us which queue and which checks the message belongs in.

Primary contact

support@snaqly.com

AppskKuber
Rupesh Patel
5/50/1 Chanakyapuri Colony, Padra
Rewa – 486001, Madhya Pradesh, India

Legal centre: https://legal.snaqly.com
Developer: https://appskuber.com
Play listing: Snaqly on Google Play

We are a small team in India (IST, UTC+5:30). We read every message.

Subject lines & response targets

Write this subject	For	We aim to reply in
Support	Something is broken, confusing, or not working as described	2–3 business days
Billing	A charge you did not expect, a purchase that did not unlock Pro, a double charge	2 business days
Snaqly account deletion request	Deleting your account when you cannot open the app	7 days (30 days maximum)
Snaqly data deletion request	Removing specific data rather than the whole account	7 days (30 days maximum)
Privacy Rights Request	Access, export, correction, restriction, objection, or withdrawal of consent under DPDP / GDPR / UK GDPR / CCPA	30 days
Privacy Grievance	A complaint about how your data was handled — goes to the Grievance Officer below	30 days
California Privacy Request	CCPA/CPRA rights for California residents	45 days (statutory)
Child Account	A parent or guardian reporting an account created by a child	Priority — usually within 2 business days
Security	Reporting a vulnerability (please do so before disclosing publicly)	Acknowledged within 72 hours
AI Report	Inappropriate or wrong AI output. The in-app Report button is faster and includes the message itself	5 business days
Dispute	The pre-arbitration step required by the Terms	30 days

Grievance Officer (DPDP Act, India)

For Indian users

Name: Rupesh Patel
Designation: Grievance Officer, AppskKuber
Address: 5/50/1 Chanakyapuri Colony, Padra, Rewa – 486001, Madhya Pradesh, India
Email: support@snaqly.com
Subject line: "Privacy Grievance"
Response time: within thirty (30) days of receipt

As required by the Digital Personal Data Protection Act, 2023, you may raise any grievance about our handling of your personal data with the Grievance Officer. If you are not satisfied with the response, you may complain to the Data Protection Board of India once it is constituted and operational under that Act.

For EEA and UK users

You may lodge a complaint with your local supervisory authority. A list of EU authorities is at edpb.europa.eu; UK users may complain to the Information Commissioner’s Office. We would appreciate the chance to resolve it first.

Getting a faster answer

Write from the email address on your account. It is how we verify a request is yours, and it saves a round trip.
For billing, include the Google Play order ID (Play Store → Profile → Payments & subscriptions → Budget & history). It looks like GPA.1234-5678-9012-34567. Without it we cannot find the transaction.
For a bug, tell us the device and Android version and what you did just before it happened. A screenshot helps more than a description.
One issue per email. Three problems in one thread tend to leave two of them unanswered.
Do not send passwords. We will never ask for one, and we cannot use it.

Faster than emailing us

Cancel your subscription

Only Google Play can cancel a Play subscription — we cannot do it for you. Play Store → Profile → Payments & subscriptions → Subscriptions → Snaqly → Cancel.

Manage subscription

Request a refund

Within 48 hours of purchase you can usually do it yourself in the Play Store: Order history → the order → Request a refund. After that, Google decides. See Terms, Section 10.

Delete your account

Profile → Settings → Delete account, in the app. Immediate and permanent. Full details on the deletion page.

Delete one remembered fact

The Coach tab lists everything the coach remembers about you. Tap the fact to delete it. No email needed.

Turn off notifications

Settings in the app, or Android’s own notification settings for Snaqly.

What we cannot do by email

Cancel your subscription — only Google Play can.
Issue a refund — Google is the seller and holds the money. We can investigate and support your request with Google.
Give medical, dietetic or clinical advice — we are not qualified to, and the Service is not a medical device. Please see a professional.
Recover a deleted account — deletion is permanent by design; there is no backup to restore.
Recover guest data from a lost or wiped phone — if you never signed in, the data existed only on that device and we never held a copy.
Reset your password for you — use "Forgot password" on the sign-in screen; the link goes only to your own inbox.

Languages

We answer in English and Hindi. Please write in either if you can. Messages in other languages are handled with machine translation, which may slow the reply and lose nuance.